Reading through the letters, you should find the situations which the authors of the letters are facing familiar. These authors are all Disney characters, as further confirmed by the Disney font used for “Postcard”. The use of relevant flavourtext in some postcards and responses should also point you in the direction of the right Disney animated films (e.g. “treats me coldly” for Frozen, “let your hair down” for Tangled).
The first step of this puzzle is to identify the Disney characters who wrote these letters. You will notice that they are all arranged in alphabetical order, to help you identify those characters you may be missing. They are:
The next step is to match the therapist’s proposed responses to these characters. There should be enough clues within the contents of both the letters and the responses to allow you to match them up. But how do you fill in the blanks? The phrase “listening ear” in the flavourtext suggests something relating to music. Looking up the official soundtracks of these animated films, you will find that one of the track titles in each of the corresponding OSTs can complete the proposed response.
|Proposed response||Corresponding Disney character||Track in OST that completes response||Track number||Extracted Letter|
|1||Rapunzel||Mother Knows Best||3||P|
|2||Moana||An Innocent Warrior||2||O|
|3||Cinderella||A Dream is a Wish Your Heart Makes||2||I|
|4||Simba||Circle of Life||1||S|
|5||Snow White||With a Smile and a Song||3||O|
|6||Anna||For the First Time in Forever||3||N|
|8||Quasimodo||A Guy Like You||8||D|
|9||Felix (or Fix-it Felix)||When Can I See You Again||1||F|
|10||Megara||Go the Distance||5||R|
The final extraction step is to use the track numbers to index into the characters’ names to obtain the cluephrase: POISONED FRUIT. In the Disney realm, the most well-known poisoned fruit is the APPLE, which the wicked witch used to put Snow White into a slumber. This is also the thematic answer to this Disney puzzle.